Online Travel
"We commissioned Global Reviews to help us better understand the competitive landscape and test a number of hypotheses as to how our products were being purchased online. We were attracted to Global Reviews as their research methodology allowed us to reach significantly more customers than using traditional usability testing techniques. The end result was a comprehensive report that exceeded our expectations and provided us and our global Expedia counterparts with a series of actionable insights. We would not hesitate recommending Global Reviews or using them again in the future" Director eCommerce and Product
Insurance Aggregator
"We engaged the services of Global Reviews to conduct a usability evaluation and usability benchmark study of our website. We found the team to be highly professional at every step in the process. Particularly they were very clear on creating a focused and relevant study that would provide us with usable results to improve our website. Their team's analytical ability is first class and the presentation of the study results was engaging and told us many things we didn't know about our business. Their recommendations for changes to our website have lead us in a direction that is best practice and leading in its field, not only locally, but internationally. I can recommend their work and am available for personal contact." Chief Executive Officer
University
"The Global Reviews expertise and examples of good usability, customer experience and execution (both good and bad) were excellent. Definitely some food for thought to apply within our own content. The project further clarified the need for much of the web content to evolve over time to be much more integrated within the broader organisation's jigsaw of content. Bring on enterprise wide CMS." Director, Digital Media Unit
Motor Owners Club & Insurer
"I've had some really positive feedback from the business units with the general vibe saying the information was practical, very well researched and the presentations were highly professional." Website Content Manager
Major Bank
"Global Reviews' best practice benchmarking has served as a big driver for service improvements where we have used the data extensively throughout the business to drive development of small and large initiatives. Scores are used to benchmark bank, channel and product performance and are now included as measures in goal setting. The 'voice of customer' research insight has reinforced the need to focus on adopting a needs based sales process within our delivery model." Senior Manager, CK & CRM, Marketing
Telecommunications Provider
"We have used Global Reviews extensively to understand and clearly define opportunities for best practice improvements within our business that an organization may not necessarily consider by themselves. They also provide a great opportunity to learn from competitors and other industries as well. We are confident that we have improved service delivery to our customers due to a far greater understanding of their satisfaction drivers." Customer Experience Manager
Insurer
"Global Reviews' methodology has provided our contact centre team with the necessary ingredients and structure to provide a much-improved customer experience. Hard work, an open mind and a burgeoning understanding of Global Reviews methodology has seen us achieve a significant result to date. Thanks to the proactive and informative approach of Global Reviews, we see further improvements that we can make in key areas to deliver the best contact centre customer experience of any company." Business Relationship Manager
Mobile Operator
"I searched for sometime to find a user experience benchmarking company within the Telco sector for sometime until I was recommended Global Reviews. They are independent and give a good overview of what is happening for your sector in the online environment, how your site sits against your competitors on criteria that matter to the people who are most important - your customers. Their workshops essentially provide your website strategy and roadmap and give you the priorities you need to focus on. This is invaluable to any business. And it's all independent and researched so it gives you the authority and backing in your business to get things done. Global Reviews are a key part of our online planning and strategy development.” Marketing Manager
Insurance Group
"We have been working with Global Reviews to review our online Life Insurance proposition. The detailed quarterly assessments provided by Global Reviews are a valuable tool that allows to review our proposition against our competitors rival offerings, and also against best practice used in other industries and the web as a whole. The insight provided is used as the basis to instigate changes to the proposition, to allow us to optimize the process and improve conversion rates." eCommerce & Marketing Manager
Hotels
"Global Reviews are providing us with a structure to cherry pick the best practice from competitors and other industries across the world and an approach that focuses on delivering improvements which customers regard as valuable." Senior Marketing Manager
Major Bank
"The Global Review study provides a clean strategic benchmark for senior management, and acts as a a sense check that our pipeline initiatives are the right ones." Senior eCommerce Manager
Insurance Group
"Global Reviews provide an objective way to benchmark our customer experience against global best practice and our peer group . We have found the insight provided by Global Reviews research valuable and by using this quantitive research rather than popular opinion they ensure improved reliability." Group eCommerce Director
